Last updated: September 9, 2026
Thank you for shopping at FAUX FOLD This policy explains how returns, exchanges, and refunds work. It forms part of our Terms of Service.
Return Window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in the original packaging with any tags attached. After 30 days, we are unable to offer a refund or exchange.
Non-Returnable Items
The following are not eligible for return unless defective or damaged on arrival: items marked final sale, gift cards, and items that have been used, assembled, or altered.
How to Start a Return
Email contact@fauxfold.com with your order number and the reason for the return. We will confirm your eligibility and provide return instructions. Please do not send items back without first contacting us, as returns sent without authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If the item is defective, damaged in transit, or not what you ordered, we will cover the cost of return shipping and send a replacement or full refund.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.
Order Cancellations
Because many items are prepared for shipment quickly, cancellation requests must be made within 12 hours of placing your order. Once an order has entered fulfillment, we may be unable to cancel it, and you will need to request a return once it arrives.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you would like.
Contact
Questions about returns or refunds can be sent to contact@fauxfold.com.